Privacy Policy

At Chat CV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CV search platform. This policy applies to all users of Chat CV, including recruiters, employers, and job seekers whose CVs are in our database. By using our services, you consent to the data practices described in this policy.

We collect several types of information to provide and improve our services: Account Information • Name, email address, and contact details • Company name and job title • Password and login credentials • Billing and payment information Usage Information • Search queries and search history • Downloaded CVs and shortlists • Feature usage and interaction data • Device information and IP addresses Candidate Information • CVs and professional profiles from public sources and partner databases • Work history, skills, and qualifications • Contact information (where publicly available) • Last active timestamps Technical Information • Browser type and version • Operating system • Pages visited and time spent • Referral sources

We use the information we collect for the following purposes: Service Delivery • To provide our AI-powered CV search functionality • To process credit purchases and CV downloads • To maintain and improve our platform • To personalize your search experience Communication • To send account-related notifications • To respond to your inquiries and support requests • To send service updates and announcements • To send marketing communications (with your consent) Analytics and Improvement • To analyze usage patterns and trends • To improve our AI search algorithms • To develop new features and services • To ensure platform security and prevent fraud Legal Compliance • To comply with applicable laws and regulations • To respond to legal requests and prevent harm • To enforce our Terms of Service

We do not sell your personal information. We may share your information in the following circumstances: Service Providers We work with third-party companies to provide services such as: • Payment processing (Stripe, PayPal) • Cloud hosting and storage • Analytics and performance monitoring • Customer support tools These providers are contractually obligated to protect your information and use it only for the services they provide to us. Legal Requirements We may disclose information when required by law, such as: • In response to valid legal processes • To protect our rights and property • To prevent fraud or security issues • To protect the safety of users Business Transfers If Chat CV is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement robust security measures to protect your information: Technical Safeguards • Encryption of data in transit (TLS/SSL) and at rest • Regular security audits and penetration testing • Secure data centers with physical access controls • Multi-factor authentication options Operational Safeguards • Employee training on data protection • Access controls and audit logging • Incident response procedures • Regular security reviews and updates While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights: Right of Access You can request a copy of the personal data we hold about you. Right to Rectification You can request correction of inaccurate or incomplete data. Right to Erasure You can request deletion of your personal data in certain circumstances. Right to Restrict Processing You can request that we limit how we use your data. Right to Data Portability You can request your data in a structured, machine-readable format. Right to Object You can object to our processing of your data, including for marketing purposes. Right to Withdraw Consent Where we rely on consent, you can withdraw it at any time. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience: Essential Cookies Required for the platform to function properly. Cannot be disabled. Performance Cookies Help us understand how users interact with our platform. Used for analytics. Functional Cookies Remember your preferences and settings. Marketing Cookies Used to deliver relevant advertisements (only with your consent). You can manage your cookie preferences through our Cookie Settings or your browser settings. For more details, please see our Cookie Policy.

We retain your information for as long as necessary to provide our services and comply with legal obligations: Account Data Retained while your account is active and for 2 years after closure. Search History Retained for 12 months for service improvement. Payment Records Retained for 7 years for legal and tax compliance. Candidate Data Regularly updated and refreshed. Outdated records are removed. You can request deletion of your data at any time, subject to legal retention requirements.

Chat CV is based in the United Kingdom. If you access our services from outside the UK, your information may be transferred to, stored, and processed in the UK or other countries where our service providers are located. We ensure appropriate safeguards are in place for international transfers, including: • Standard Contractual Clauses (SCCs) approved by the UK ICO • Adequacy decisions for certain countries • Binding Corporate Rules where applicable By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Chat CV is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by: • Posting the new policy on this page • Updating the "Last Updated" date • Sending an email notification for significant changes We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: General Inquiries Email: [email protected] Address: London, United Kingdom For data protection complaints, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.